Refund policy

Purchase Options

1. One-Time Purchase

• Pay in full at checkout.
• Taxes and shipping (if applicable) are calculated at checkout.
• Discount codes (when active) apply to one-time purchases unless otherwise noted.

2. Gift Cards / Promo Codes

• Only one discount code can be used per order.
• Discount codes cannot be applied to previous purchases.
• Gift cards can be used with a discount code if Shopify allows both at checkout.
• Some collections (clearance, licensed, or limited-edition items) may be excluded from promotions.

3. Order Changes (Address / Size / Style)

• Orders begin processing quickly. If you need to change your shipping address, size, or item, contact us immediately after placing your order.
• Once the order is in production/packed/shipped, we are not able to make changes.

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Order Cancellation Policy

Cancel Window:

• We accept cancellation requests within 2 hours of placing your order.
• To cancel, email us at customercare@kosscreative.com with your order number and “Cancel Order” in the subject line.

After 2 Hours / Already Processed:

• If your order has already entered production or has shipped, we can’t cancel it.
• In that case, you may be able to do a return or exchange (if the item qualifies) once you receive it. See our return policy.

Custom / Limited / Clearance Items:

• Custom, holiday, event, or clearance/“when they’re gone, they’re gone” items cannot be cancelled once the order is placed.

Refund Method:

• Approved cancellations will be refunded to the original form of payment.
• Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.